Privacy Policy
Privacy and Cookies Statement
Last Updated: July 7, 2025
Welcome to Viamigos, an online platform that provides customized travel services, including personalized travel itineraries, destination recommendations, and booking assistance. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy and Cookies Statement explains how we collect, use, share, and protect your information when you use our website, mobile application, or services (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this statement and agree to the collection and use of your information as described herein.
1. Information We Collect
We collect both personal and non-personal information to provide and improve our Services.
a. Personal Information
- Name, email address, and phone number
- Billing and payment details (if applicable)
- Travel preferences (destinations, activities, budgets, special requests)
- Demographic information (age, country, language)
- Account login credentials
b. Non-Personal Information
- IP address and device type
- Browser type and operating system
- Pages visited, time spent on site, and referral sources
- Approximate geolocation data (when enabled)
c. User-Generated Content
We may collect photos, reviews, or itinerary feedback that you choose to share with us, which may be displayed on our platform with your consent.
2. How We Use Your Information
- To create and deliver customized travel itineraries
- To improve and personalize your experience
- To communicate with you about bookings, promotions, or updates
- To process payments and manage your account
- To analyze website usage and optimize our Services
- To comply with legal obligations and prevent fraudulent activity
We may also use aggregated, anonymized data for research, analytics, and product improvement.
3. Information Sharing
We do not sell your personal information. However, we may share your information with:
- Service providers such as hotels, local tour operators, or transport partners to complete bookings
- Third-party vendors assisting in operations (hosting, analytics, or payment processing)
- Business partners offering relevant travel deals or promotions
- Legal authorities, when required by law or to protect our users' safety
All third parties are required to protect your information and use it only for the purposes we have agreed upon.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
- Enhance your user experience
- Store preferences and itinerary progress
- Measure traffic and engagement on our website
- Deliver relevant advertisements and offers
You can manage cookies through your browser settings. Disabling cookies may affect certain features of our website.
5. Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. If you delete your account, we will remove your personal information unless we are legally required to retain it.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, update, or delete your information
- Withdraw consent for data processing
- Request data portability
- Opt out of marketing communications
To exercise these rights, please contact us at privacy@viamgos.com.
8. International Transfers
Viamigos operates globally, and your personal information may be transferred to and processed in countries other than your own. These countries may have different privacy laws, but we take reasonable steps to ensure your information is protected in accordance with this statement.
9. Children's Privacy
Our Services are not directed at children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from minors. If we discover that we have collected information from a child, we will promptly delete it.
10. Updates to This Statement
We may update this Privacy and Cookies Statement from time to time. Any changes will be reflected by the "Last Updated" date at the top of this page. Material changes will be communicated to registered users via email or through a notification on our platform.